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  • Is there a place to eat and drink?
    Most venues do have on site facilities but these are not operated by Active Reality. Please contact the partner venue directly to arrange this. Please contact our customer service team if you need help with this.
  • Do you get motion-sickness?
    No, by using 'free-roam Virtual Reality' we eliminate the feeling of motion sickness.
  • What do I wear?
    Any clothing that is comfortable to move around in and sensible footwear.
  • Can you wear glasses?
    Absolutely! You can wear glasses with the VR headsets on 😎
  • What are the games like?
    The game library has something for everyone. There are competitive and collaborative games. Your Games Master will guide you through the library and help select the best games for your group. All of the games are accessible and intuitive to play. Most games last between 5-15 minutes. Up to 6 players can be in a game together at any given time.
  • Do children need supervision?
    Yes. If your children are under the age of 16, they will need to have at least 1 parent or guardian in the room at all times.
  • Cancellation Policy
    If you need to cancel your booking 7 days prior to attending, we can offer you a full refund or credit up to the value of the booking. If you need to cancel your booking within 7 days, we can reschedule your booking for another available day and time. If you need to cancel within 24 hours, we do not offer refunds or credit, except under certain circumstances.
  • Are the games fun for all ages?
    Absolutely! Adults, kids, teens - our games are designed for everyone over the age of 9. Our games focus on gameplay as opposed to fancy graphics and pointless features. We get amazing feedback from kids, parents and even grandparents! To play the games you must be at least 9 years old.
  • Big group bookings?
    If you'd like to book a big party (over 12 people) please send us an email at Let us know which venue you'd like to book & how many people will attend.
  • Is there a membership?
    We have a membership for those who love us the most! An Active Reality membership offers a discount of 50% on all private play sessions. Send us an email at if you'd like to find out more about our membership.

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